Refund policy

At primfinds, customer satisfaction is important to us.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is damaged or defective.
• The wrong item was received.
• The item arrives significantly different from its description.

Non-Returnable Items

We do not accept returns for:

• Personalized or custom-made products.
• Gift cards.
• Sale or clearance items.
• Items damaged through misuse.

Refund Process

Once your return request is approved and the item is received (if required), refunds will be issued to the original payment method.

Refunds typically appear within 5–10 business days, depending on your payment provider.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery with photos of the item.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact for Returns

To initiate a return, email us at:

primefinds390@gmail.com

Include your order number and a description of the issue.